Refund policy

Every piece in the Molly's Shop is printed just for you when you order it. Because of that, we can't accept returns or exchanges for change of mind or the wrong size. Please check the size chart on each product page before you order.

If something isn't right

If your order arrives misprinted, damaged or defective, or it's the wrong item, we'll replace it or refund you in full. Email us at molly@mollysdogcare.com within 7 days of delivery with:

your order number
a photo of the problem (and of the label, if it's a sizing or wrong-item issue)
a short description of what happened

Please don't mail anything back unless we ask you to. Unapproved returns can't be accepted.

Lost packages

If your tracking shows no movement or your order hasn't arrived, email us within 7 days of the estimated delivery date and we'll work with the carrier to make it right.